Limited Warranty

Effective 1/1/2009

1. WHAT THIS WARRANTY COVERS

Defects in materials and workmanship in the following components.

Hood, Tray, Splash Guard and Water Distribution Items: One (1) year parts only limited warranty against any defects in workmanship and/or materials.

Stone: One (1) year parts only limited warranty against any defects in workmanship and/or materials.

Electric Components, Light Bar, and Wiring: One (1) year parts only limited warranty against any defects in craftsmanship, workmanship, and materials.:

Defects in materials and workmanship in Non-ADAGIO components: 
Re-circulating Pump: ADAGIO does not manufacture the pumps included with each water feature.
As a courtesy to our customers, ADAGIO will replace any defective pump within 45 days of the original ship date. 
After this initial period, all warranty claims need to be addressed to the pump manufacturer directly.
Each pump includes a 12 month warranty direct from the pump manufacturer. The written warranty is located in the bottom 
of your pump carton. Do not discard this written warranty. You will need to provide proof of purchase date when submitting a claim.
To purchase replacement pumps, contact us at 607-535-9709

2. WHO IS COVERED

The original end user. (Original end user is defined as the first owner to install and use the product)

3. WHAT  WILL ADAGIO DO TO CORRECT WARRANTY PROBLEMS

Adagio, at their option will repair or replace the defective component(s).

4. HOW TO GET WARRANTY SERVICE

Please Call Us – Do Not Ship. Phone: (607) 535-9709
Have your original proof of purchase available when you call.

5. REPLACEMENT PARTS

Adagio reserves the right to charge for any warranty part not returned to Adagio as requested.

Replacement parts will be shipped out after receipt and qualification of the original defective part(s) by Adagio.

Expedited Shipment:

If expedited shipment of the replacement part(s) is requested, the replacement part(s) can be purchased and shipped (based on availability). A credit will be issued once Adagio is in receipt of the original defective part(s) and they are deemed to be covered by the manufacturer’s limited warranty.

Mistaken Defects:

If a returned part(s) is deemed to have no defects in workmanship and/or materials it is not covered by this or any warranty.

The customer will have the following options:

a) Have the original part returned to him/her at his/her expense.

b) Purchase a new replacement part and have it shipped at his/her expense. (In the event that the expedited shipment option was used no refund will be issued)

WHAT THIS WARRANTY DOES NOT COVER

  • Custom Orders are not refundable.  Any custom water fountains, including engraved fountains, logo fountains or fountains that were designed to a custom size for you, cannot be returned.

• Products that are operated in combination with other equipment not furnished or otherwise certified by Adagio Collection for use with our products.

• Damage to Adagio Collection products resulting from use of non-authorized equipment.
• Damage or defect resulting from someone other than Adagio Collection (or its authorized service technicians) testing, adjusting, installing, maintaining, altering, modifying, or servicing the products in any way. Any of these voids the warranty.
• Defects or damage resulting from: (a) use of the products in a manner that is not normal or customary; (b) improper operation or misuse; (c) accident or neglect such as dropping the products; (d) contact with sand, dirt, or the like; or (d) contact with extreme heat or spills of food or liquid other than water.
• Defects or damage resulting from acts of nature, including, but not limited to, fire, storm, earthquake, hurricane, or flood.
• Defects or damage resulting from acts of war or violence, including, but not limited to, atomic blast, bombings, vandalism, drive-by shootings, or robbery.
• Physical damage to the surface of the products, including scratches, cracks, or other damage to externally exposed parts.
• Failure to maintain an appropriate water level necessary for optimal performance of products.
• Color changes on the metal due to the natural patina process. 

Flat-rate repair charges may apply to repair of products not covered by this warranty. To obtain information regarding products needing repairs not covered by this warranty, please call (607) 535-9709. We will provide information on repair availability, rates, payment methods, and where to send the components.

 SOME OTHER LIMITATIONS
This is Adagio Collection's complete warranty for their products; it states your exclusive remedies. This warranty is given in lieu of all other expressed or implied warranties. In no event shall Waterfalls of the Fingerlakes or Adagio Collections be liable, whether in contract or tort (including negligence), for damages in excess of the purchase price of the product; for any indirect, incidental, special, or consequential damages of any kind; or for loss of revenue or profits, loss of business, loss of information or data, or other financial loss arising out of or in connection with the ability or inability to use the products, to the full extent these damages may be disclaimed by law.

 STATE LAW AND OTHER JURISDICTION RIGHTS
Some states and other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you.

 

 
              

                                                      

                            

                       

          

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  Shipping  Included  with all orders within the Continental US

CHOICES Click on Image for more info

INCLUDED WITH ALL ADAGIO FOUNTAINS
All fountains come with the pumps necessary for each model. 
Adagio water features have one switch that controls the lights and the water pumps. 
Comes with a dimmer to control the amount of light on the water feature. 
Water tight tray liner - heavy duty tray liner is water tight, double tested, and will not leak or deteriorate over time.
Superior water distribution system - water flows smoothly and will not clog or spray 
Each fountain is shipped with an EZ installation bracket for ease of installation. 
Each fountain comes with step by step instructions and maintenance Video on DVD

Warrantee

 

 

 

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Artesian Springs  Floor Fountain

Medium Cascade Springs Collection Single Stone Water Feature

Cottonwood Falls Collection Double Stone Water Feature

Largest Deep Creek Falls Collection Three Stone Water Feature

Large Inspiration Falls Collection Single Stone Water Feature

Majestic River Collection Double Stone Water Feature

Summit Falls Collection Single Stone Water Feature

Horizontal Sunrise Springs Collection Single Stone Water Feature

Largest Horizontal Teton Falls Collection Single Stone Water Feature

Smallest Whispering Creek Collection Single Stone Water Feature

 

 

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Please call 607-535-9709 or e-mail us at info@adagiofountains.com with any questions.

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