Shipping, Returns, Privacy, Lift-gate
Security policy Safe, 100%
Safe, 100% Secure Online Ordering
Waterfalls of the
Fingerlakes web site uses SSL (Secure Sockets Layer) technology, the industry
standard, which encrypts sensitive information including your name and address,
email address and highly confidential information, such as a credit card number.
When you are using a security-enabled browser such as Internet Explorer or
Netscape Navigator, the information you send us while on a secure page is
encrypted. You will always encounter a "secure page" when you enter
the checkout process. Encryption safeguards the information so it cannot be read
by unauthorized parties.
When you are on a secure page during the checkout process, here is how you will
know: Your browser's location address will begin with https://. In addition you
will see a lock icon at the bottom or top of your browser window that may look
something like this:
(This varies according to the type of
browser you have.)
Product description pages and other store information pages may not have the
lock or https://. This is normal. The only pages used to transmit personal
details (billing address, email address, and credit card information) are in the
account area and checkout, and those pages will always be secure.
Privacy Policy
We Keep Your Information Private,
Period!
Our privacy policy
is short, because we keep your private information private, period. We value you
as a customer, and know that protecting your privacy is important. Your personal
details and email address will not be shared, rented, or sold to 3rd parties
ever!
Shipping We make every effort to get your fountain to you as soon as we can!
We strive to get your order to you as soon as possible. If a fountain is in stock we will ship it in 3 to 5 business days. If it is not in stock we will let you know the soonest that you can have your fountain.
You will know when you should receive your fountain via e-mail correspondents. Then and only then do we charge your credit card.
Shipping Note: If you notice any damage to the
outside of the package/crate you must detailed it on the bill of Lading. (BOL)
If possible, open the package or crate.
If the driver will not wait then on the paper that you sign write "
Possible Concealed Damage" Do this even if you looked at the contents.
It will help later if you find something that you may have missed.
Return Policy
"Custom Orders are not refundable" If you wish to cancel an order on a custom item you must notify us within 24 hours of your order. Any custom water fountains, including engraved fountains, fountains with logo, or fountains that were designed to a custom size for you, can not be returned.
Water Fountain Returns:
Our standard water fountains have a 15% restocking fee. You will receive a
refund for the purchase price of the water fountain less a 15% restocking fee
and less any shipping costs that were incurred.
Please note: On water fountains such as stone fountains or slate fountains where you choose your color, the color of the stone is not a cause for return as all monitors are different and all stone is different so the images are meant to give you a good sampling of what the stone will look like.
Note: Only items that are unused and in original condition can be returned – no exceptions.
How to return an fountain.
TO INSURE A PROMPT REFUND – FOLLOW ALL STEPS BELOW:
1. Obtain An RMA Number - Please call 607-535-9709 to obtain a Return Merchandise Authorization (RMA) number. This RMA number must be written on correspondence with the return such as the original packing slip. If you cannot locate your packing slip, please include a note with the billing name and address and the RMA number.
2. Pack Your Return - Wrap your item carefully in its original packaging and enclose correspondence, which references the RMA number (as indicated above), with your return.
3. Ship Your Return – Ship your return using the shipping carrier of your choice. Please note, return shipping is at the customer’s expense. We recommend that you insure your return, as we cannot be responsible for lost, damaged or misdirected returns.
4. Receive Your Refund - If you paid for your order by credit card, a credit will be issued within 15 business days of the receipt of your return and will appear on your billing statement as Waterfalls of the Fingerlakes. If you paid by check, a refund check will be mailed to you. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.
Damaged Fountain
We want you to
enjoy your purchase when it arrives and therefore make every effort to ship
items securely. In the event that you receive a damaged item, you must contact
us within 48 hours of receipt of your damaged items.
We will make arrangements to have the damaged
item/part replaced.
Note: All damage claims must be made within 48 hours of receipt of the order.
If
it is not done in 48 hours we cannot file a claim with the shipping company. It
will become your responsibility to file a claim with the shipping company if you
have not contacted us within 48 hours. So please contact us!
EMAIL
- info@adagiofountains.com
PHONE - Call us Monday to
Friday (9am-5pm EST) at 607-535-9709
Lift Gate
LIFT GATE AT NO EXTRA COST
A LIFT GATE IS USED FOR LOWERING YOUR FOUNTAIN DOWN FROM THE DELIVERY TRUCK.
WE DO NOT CHARGE ANYMORE FOR THIS SERVICE.
Warrantee Click here for Warrantee Info
Contact
EMAIL - info@adagiofountains.com
PHONE - Call us Monday to
Friday (9am-9pm EST) at 607-535-9709
MAIL - Office
904 Perry Street Watkins Glen NY 14891
is
an Authorized Dealer for Adagio
fountains.